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Frequently Asked Questions

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After a long time, if you do not want to receive our newsletter, you can easily unsubscribe.
At the bottom of every email is an unsubscribe link, click the link and then enter your email address then you will no longer receive our newsletter.
If you decide to join the newsletter again there is a subscribe to newsletter section on our homepage.


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021
    Reply To - How Do I Cancel My Newsletter Subscription?
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    06/04/2021
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Possible Reasons:

 Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.

 Ordered from different warehouses: If you ordered from 2 different warehouses the order will have multiple shipments.

 BargainBasement.club made a mistake: On rare occasions, an item may be missed during packaging.

 Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
 
 If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service, including your order number and a copy of the parcel declaration.


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

RMA is short for Return Merchandise Authorization. Customers who want to return item(s) are required to apply for an RMA. Once the RMA is authorized, customers could return the item(s) by printing the return address on the label.


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

Please contact our customer service via email at returns@bargainbasement.com to help if we can solve the problem together first. In most cases, items can be returned within 45 days.

Please contact us before returning the item, or we will refuse to deal with it.


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email to warranty@bargainbasement.club.
 If it is outside of warranty we may still be able to offer repairs or replacement parts.


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

Please contact us at aftersales@bargainbasement.club by telling us the order number and the details you received.

 Our Customer Service team will respond to you within 24 hours.

 Once Customer Service confirms an item is incorrect, we will either refund you or dispatch an alternative item (if applicable and available). Bargainbasement.club will decide whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

If your item was damaged during shipping, you are eligible for a refund after rejecting it. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier.


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Staff
05/04/2021

If the items received are not the ones you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement after reject it by contacting us at support@bargainbasement.com.

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If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

Bargainbasement.club does not charge fees of any kind, but some credit card companies will charge a currency conversion fee. Please consult your credit card provider for more information.

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If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

 If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period (If it is not stated in the product listing, contact us via email to aftersales@bargainbasement.club).


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us to check for you directly via Live Chat or email to Order@bargainbasement.club.


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

Yes, for sure.

 We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
 If an item is found defective in our QC test, it will be returned to the supplier/factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on the international online shopping market.


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

SFAFF
05/04/2021

There are three reasons why your order was partially shipped

We have different warehouses, we will not combine them together and will ship from the correct warehouse separately.
The items are overweight and need to ship in different packages.
The item is out of production or stock for a long while, we may ship the rest to you first. Usually, in this case, we will send an email to you.
Please check your email and let us know you would change to another item or get the refund.


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

If the order payment status is “Pending”, you can contact us at Orders@bargainbasement.club to help you to change it to “Canceled”

If the order has already been paid but is not shipped out yet, you can contact us to cancel the order and get a full refund.
If the order has already been sent out, we cannot help you to cancel the order. You may choose to send back the unopened products after you've received them and we will refund the money upon our receipt of the returned item(s).


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

This occurs when our digital stock counter mismatches the actual stock level. Our website stock level is continually updated and it can become out of sync with actual levels. On rare occasions stock available does not match actual stock in the warehouse.
If this occurs to you can get a full refund or wait for the item to be restocked.


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

Our warehouses operate under Chinese national holidays, only during Chinese New Year can small delays can be expected, we will always provide notices on our website during this period to notify you of any longer than normal processing times.


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

Processing time is normally 1 - 2 business days. The time from when your payment is received, to when we gather up all the items, do strict quality-control tests and carefully package the items takes around 2 - 3 days.


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

That depends on what shipping methods you have chosen.


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

Worldwide delivery.

All orders are tracked with standard shipping.
Shipping is upgradeable giving you the option of faster-tracked delivery.
All our products are available from our Chinese warehouse.
We have multiple warehouse locations in China so your shipment may be split based on the warehouse the product is located. 


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to orders@bargainbasement.club) Immediately!


If you have any questions post a reply below and one of our friendly staff will get back to you as soon as possible.

Bargainbasement.club
05/04/2021
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