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1. I am sorry. The time limit for logistics in Brazil would be 120 days. Please actively cooperate with logistic for customs clearance and contact the post office.

2. We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.

How Can I Track My Order?

You can follow your order both during processing and after it has left our warehouse
Processing: You can check the status on the "My Orders" page in your account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website on which you can trace your order at. Tracking information is also available on your Order Details page.

How Do I Change My Delivery Address?

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to Immediately!

What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?

Shipping from Chinese Warehouse
Airmail and Registered Airmail Area Time Frame
United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic OF Korea, United Kingdom 7 - 15 business days
Australia, New Zealand, Singapore 7 - 15 business days
Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7 - 20 business days
Brazil, Russia, Mexico 15 - 35 business days
Other countries 7 - 25 business days
Ems All countries except those listed below 6 - 8 business days
Brazil and Russia 10 - 25 business days
Expedited Shipping* (DHL/FEDEX) 3 - 7 Business days worldwide. 3 - 7 business days

Remote Areas - Delivery

Can couriers deliver to remote areas?

Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centres.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $45 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with Standard Shipping. We will refund you the difference in the shipping fee.

Is Shipping Included in The Prices?

If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world.

For products without "free shipping", Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.

Ensure you have selected the correct shipping country in the "Ship to tab" at the top of the page.
Choose shipping method after select the items
Go to checkout. You will see the shipping cost:

How Do I Cancel An Order?

Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service!

Last Modified:  [April 2, 2021]